Terms & Policies

Company policies, service terms and privacy information.

Policy Overview

Clear terms for service, repairs, installations and Wellness plans.

The sections below summarize company policies, repair terms, Wellness Standard terms, installation terms, privacy notes and contact information for customers.

Company Policies

How 617 HVAC handles service requests.

Service requests may be submitted by phone, email or the contact form.
Scheduling is based on technician availability, service urgency and customer location.
Customers should contact 617 HVAC as soon as possible to cancel or reschedule. Approved work, payment timing, warranty terms and service limitations are confirmed in the written estimate or agreement for that visit.

Repair Terms & Conditions

Repair-first service terms.

Repair diagnostics are intended to identify the failed component or system condition before replacement is recommended.
Repair pricing begins with a $50 service reservation deposit applied toward the $298 mobilization charge. The full $298 mobilization is credited toward approved and completed repair work.
Diagnostic labor: $198 per hour with no minimum, billed in 15-minute increments once testing begins. A 15-minute diagnosis is billed as 15 minutes.
Repairs require customer approval before work begins. Pricing may change if hidden conditions, unavailable access, additional failed components or customer-requested scope changes are discovered after diagnosis.
Parts and labor warranty details are provided with the approved repair documentation. Warranty coverage does not apply to unrelated failures, pre-existing unsafe conditions, misuse, lack of maintenance or work performed by others.

Wellness Standard Terms

Wellness coverage terms.

Wellness Standard coverage is intended to reduce preventable failures and catch issues earlier.
Plan pricing: Baseline $75/mo or $900/year, Vitals $100/mo or $1,200/year, Peak $125/mo or $1,500/year.
Plan benefits, visit cadence, response priority, covered equipment, exclusions and any included credits are based on the active plan selected at enrollment.
Wellness plans may renew unless cancelled according to the active plan agreement. Unused visits, discounts or credits are not cash equivalents unless stated in writing.

Installation Terms

Installation planning and payment terms.

Installations should be right-sized to the home rather than oversized by default.
Guide timeline: typical installation timeline is about two weeks.
Installation scope, equipment, permitting responsibilities, payment schedule and expected timeline are documented in the approved proposal before work begins.
Change orders, concealed conditions, permit or inspection requirements, equipment availability and customer-requested revisions may affect cost, schedule or completion timing.

General Policies / Privacy

General website and privacy terms.

Contact form submissions may include name, email, phone number, address, service type and message.
Submitted information is used to respond to service requests and manage dispatch follow-up.
617 HVAC should not sell customer contact information.
617 HVAC may use website analytics, communication tools, scheduling systems, payment processors and other service providers to operate the website and respond to customers.
Customer information is retained only as needed for business operations, service history, legal compliance and customer communication. Customers may contact 617 HVAC to ask questions about their information.

Accessibility

Our commitment to accessible service and website use.

617 HVAC is committed to making its website and service information usable by people with disabilities.
If any website content, form or feature is difficult to access, contact 617 HVAC by phone or email for assistance or an alternative way to receive the same information.
We review accessibility as the website changes and work to improve keyboard access, readable contrast, text alternatives, form guidance and compatibility with assistive technology.

Contact Info

Questions about these terms?

Phone: (617) 835-8058

Email: [email protected]

Address: 1167 Massachusetts Avenue, Arlington, MA 02476

Contact 617 HVAC

How 617 HVAC handles service requests.

Service requests may be submitted by phone, email or the contact form.

Scheduling is based on technician availability, service urgency and customer location.

Customers should contact 617 HVAC as soon as possible to cancel or reschedule. Approved work, payment timing, warranty terms and service limitations are confirmed in the written estimate or agreement for that visit.

Repair-first service terms.

Repair diagnostics are intended to identify the failed component or system condition before replacement is recommended.

Repair pricing begins with a $50 service reservation deposit applied toward the $298 mobilization charge. The full $298 mobilization is credited toward approved and completed repair work.

Diagnostic labor: $198 per hour with no minimum, billed in 15-minute increments once testing begins. A 15-minute diagnosis is billed as 15 minutes.

Repairs require customer approval before work begins. Pricing may change if hidden conditions, unavailable access, additional failed components or customer-requested scope changes are discovered after diagnosis.

Parts and labor warranty details are provided with the approved repair documentation. Warranty coverage does not apply to unrelated failures, pre-existing unsafe conditions, misuse, lack of maintenance or work performed by others.

Wellness coverage terms.

Wellness Standard coverage is intended to reduce preventable failures and catch issues earlier.

Plan pricing: Baseline $75/mo or $900/year, Vitals $100/mo or $1,200/year, Peak $125/mo or $1,500/year.

Plan benefits, visit cadence, response priority, covered equipment, exclusions and any included credits are based on the active plan selected at enrollment.

Wellness plans may renew unless cancelled according to the active plan agreement. Unused visits, discounts or credits are not cash equivalents unless stated in writing.

Installation planning and payment terms.

Installations should be right-sized to the home rather than oversized by default.

Guide timeline: typical installation timeline is about two weeks.

Installation scope, equipment, permitting responsibilities, payment schedule and expected timeline are documented in the approved proposal before work begins.

Change orders, concealed conditions, permit or inspection requirements, equipment availability and customer-requested revisions may affect cost, schedule or completion timing.

General website and privacy terms.

Contact form submissions may include name, email, phone number, address, service type and message.

Submitted information is used to respond to service requests and manage dispatch follow-up.

617 HVAC should not sell customer contact information.

617 HVAC may use website analytics, communication tools, scheduling systems, payment processors and other service providers to operate the website and respond to customers.

Customer information is retained only as needed for business operations, service history, legal compliance and customer communication. Customers may contact 617 HVAC to ask questions about their information.

Our commitment to accessible service and website use.

617 HVAC is committed to making its website and service information usable by people with disabilities.

If any website content, form or feature is difficult to access, contact 617 HVAC by phone or email for assistance or an alternative way to receive the same information.

We review accessibility as the website changes and work to improve keyboard access, readable contrast, text alternatives, form guidance and compatibility with assistive technology.