Terms & Policies

Company policies, service terms, maintenance plan terms, installation terms, privacy notes, and contact information.

Policy Overview

Service terms that should stay clear and easy to replace.

The developer guide names the required policy sections. Where the guide provides pricing or payment details, those details are included below. Remaining legal language is placeholder copy for final review.

Company Policies

How 617 HVAC handles service requests.

Service requests may be submitted by phone, email, or the contact form.
Scheduling is based on technician availability, service urgency, and customer location.
Placeholder: add final cancellation, rescheduling, payment, and warranty language here.

Repair Terms & Conditions

Repair-first service terms.

Repair diagnostics are intended to identify the failed component or system condition before replacement is recommended.
Repair pricing shown in the developer guide: $250 mobilization, credited back into approved work.
Labor pricing shown in the developer guide: $180 per hour billed in 20-minute blocks at $60 per block.
Placeholder: add final parts, warranty, access, approval, and excluded-scope language here.

Maintenance Plan Terms

Maintenance coverage terms.

Maintenance plans are intended to reduce preventable failures and catch issues earlier.
Guide pricing: GOOD $50/mo or $500/year, BETTER $100/mo or $1,000/year, BEST $150/mo or $1,500/year.
Placeholder: add final coverage limits, visit cadence, response priority, renewal, and cancellation terms here.

Installation Terms

Installation planning and payment terms.

Installations should be right-sized to the home rather than oversized by default.
Guide payment structure: 10-20% deposit with milestone payments.
Guide timeline: typical installation timeline is about two weeks.
Placeholder: add final permitting, change-order, equipment, payment, and completion terms here.

General Policies / Privacy

General website and privacy terms.

Contact form submissions may include name, email, phone number, address, service type, and message.
Submitted information is used to respond to service requests and manage dispatch follow-up.
617 HVAC should not sell customer contact information.
Placeholder: add final legal privacy policy, retention, analytics, cookie, and third-party processor language here.

Contact Info

Questions about these terms?

Phone: (617) 362-1812

Email: [email protected]

Address: 1165 Massachusetts Avenue, Arlington, MA 02476

Contact 617 HVAC

Repair-first service terms.

Repair diagnostics are intended to identify the failed component or system condition before replacement is recommended.

Repair pricing shown in the developer guide: $250 mobilization, credited back into approved work.

Labor pricing shown in the developer guide: $180 per hour billed in 20-minute blocks at $60 per block.

Placeholder: add final parts, warranty, access, approval, and excluded-scope language here.

Installation planning and payment terms.

Installations should be right-sized to the home rather than oversized by default.

Guide payment structure: 10-20% deposit with milestone payments.

Guide timeline: typical installation timeline is about two weeks.

Placeholder: add final permitting, change-order, equipment, payment, and completion terms here.

General website and privacy terms.

Contact form submissions may include name, email, phone number, address, service type, and message.

Submitted information is used to respond to service requests and manage dispatch follow-up.

617 HVAC should not sell customer contact information.

Placeholder: add final legal privacy policy, retention, analytics, cookie, and third-party processor language here.